Deploy to SoftLayer CloudLayer fails with <LibcloudError in None "SoftLayer_Exception_ObjectNotFound: Unable to find object with id of 'nnnnnnn'.">
Reference Number: AA-00238 Views: 538 Created: 11-19-2013 15:39 Last Updated: 12-09-2013 09:28

Problem:

Deploy to SoftLayer CloudLayer fails with  <LibcloudError in None "SoftLayer_Exception_ObjectNotFound: Unable to find object with id of 'nnnnnnn'.">

Background:

The 'Allow Access To All CloudLayer Computing Instances' setting must be enabled in your SoftLayer account to migrate servers to SoftLayer cloud using Cloud Path. If this setting is not enabled, deploy tasks cannot complete successfully. 

Contact the parent user or account master who setup your SoftLayer account to request that this setting be enabled.

Solution:

In the SoftLayer portal, (https://manage.softlayer.com) under Administrative -> User Administration, click your username link to edit your username profile. At the bottom of the view, check the 'Allow Access To All CloudLayer Computing Instances' radio button. This must be selected to enable CCI access for your account and to enable Cloud Path to migrate servers to your account. If this radio button is grayed out, you will need to contact the parent user or account master who setup your account to request the setting be enabled . Once this has been done, try your deploy again.